Umbrella Global Group · Business development
Enterprise systems for the Caribbean's leading companies
Custom dashboards, CRM and sales systems, AI assistants and intelligent automation for established companies in Aruba, Curaçao, Sint Maarten, Bonaire and across the region. Designed with your leadership and built by one accountable team, on the same technology we run our own operations on.
Where we work and how
Regional coverage
Aruba
Curaçao
Sint Maarten
Bonaire- Wider Caribbean
Our main office
SunRock Building, Suite 2-1Caya Dr. J.E.M. Arends #15, Oranjestad, Aruba- Main office, SunRock Building
- Oranjestad
- Working languages, for your teams and your customers
- EN · ES · NL · PAP
- Strategy, build and support under one agreement
- One team
- Intellectual-property experience, Denny Lampkin
- ~25 yrs
What we build
Systems that run the business, not another app to manage
Four core systems practices, built to work together, plus the regional partnership and growth work Umbrella is known for. Start with one, connect the rest as you go.
- Core systemsLed by Nevin
Corporate dashboards & business intelligence
One trusted view of the business. Real-time KPIs across sales, operations and finance, drawn from the systems you already run.
- Live KPIs for sales, operations and finance
- Role-based access, from the board to each branch
- Integrations with ERP, accounting, POS and booking systems
- Scheduled reports and alerts by email or phone
- Core systemsLed by Nevin
CRM & sales systems
A pipeline your sales team actually uses: every lead captured, routed to the right person and followed up on time.
- Pipelines designed around your sales process
- Automatic lead capture and routing
- WhatsApp and email on the customer record
- Follow-up automation and management reporting
- Core systemsLed by Nevin
AI assistants & chatbots
Multilingual assistants for your website, WhatsApp and Instagram, trained on your company's knowledge and handing over to your team when a person is needed. The same technology we run our own operations on.
- English, Spanish, Dutch and Papiamento
- Answers grounded in your documents, prices and policies
- Human handover with the full conversation
- Analytics on questions, leads and response times
- Core systemsLed by Nevin
AI automation & intelligent systems
Take the manual work out of the gaps between your systems: documents read, records matched, reports written and routine decisions prepared for review.
- Document processing and data extraction
- AI matching and scoring of leads, clients or inventory
- Automated report generation
- Internal knowledge assistants and workflow automation
- Regional partnershipLed by Denny
Market entry & local partnership
For groups entering or expanding in the Dutch Caribbean: Denny's local network, an office base and every local workstream coordinated from first visit to launch.
- Office base in Oranjestad and local representation
- Legal and tax coordination with licensed partners
- Trademark and IP protection in four jurisdictions
- Commercial space, offices and staff housing
- Growth tierLed by Nevin
Digital growth for SMEs
For smaller teams: Nevin's 90-Day Digital Business Boost, with the website, Google Ads, SEO and automated follow-up built as one system.
- Website, Google Ads and SEO set up properly
- Automated follow-up and messaging
- Hands-on coaching with Nevin
Umbrella coordinates company setup with licensed partner notaries, legal and tax advisors. We do not provide legal or tax advice ourselves.
Proof, not promises
See the stack running a real business
Umbrella's own staff dashboard runs on the platform we build for clients. Leads arrive from the website and messaging channels, the AI assistant answers in four languages, deals move through the pipeline and the team is alerted on their phones.
- Leads inbox
- Every inquiry in one place, routed by meaning.
- Pipeline
- Deals by stage, owner and next step.
- AI assistant
- Web, WhatsApp and Instagram, with human handover.
- Automations
- Daily scans, matching and alerts without manual work.
In a live demo we walk you through it on real screens and map what the same building blocks would do for your company.
Who it's for
Established companies in the sectors that run the region
Target sectors, not a client list. For each, the systems we most often start with.
Hospitality & resorts
Guest messaging assistants, revenue and occupancy dashboards, group-sales CRM.
Real estate & development
Sales pipelines, unit inventory and buyer matching, investor reporting.
Financial services
Client onboarding workflows, document processing, relationship-manager CRM.
Retail & distribution
Multi-store sales and stock dashboards, POS integration, B2B order follow-up.
Logistics
Shipment and fleet visibility, customer status updates, exception alerts.
Healthcare
Appointment and inquiry assistants, operational dashboards, referral tracking, scoped with your compliance team.
Utilities & government-adjacent
Service-request handling, public information assistants, field operations reporting.
How an engagement runs
From the first workshop to a managed platform
- 01
Discovery workshop
A working session with your leadership and key users: goals, current systems, data and where the time goes.
Priorities & success metrics
- 02
Architecture
We design the data flows, integrations, access model and phasing, and agree scope and budget before building.
Blueprint & agreed scope
- 03
Build sprints
Short sprints with a demo at the end of each one, so your team steers while the system is built.
Working software each sprint
- 04
Launch
Data migration, training in your team's languages and a controlled go-live.
Live with your team
- 05
Managed service
Hosting, monitoring, support and improvements under a service level agreed with you.
SLA & roadmap
Engagement models
Start with a pilot, scale to a platform
Three ways to work together. Pricing is on request, and you receive a written proposal before anything starts.
Fixed scope
Pilot · proof of concept
One focused use case, live with real users and real data, so you can judge the value before committing further.
Includes
- One department or process
- Success criteria agreed up front
- Go / no-go review with your leadership
Pricing on request
Defined deliverables
Project
A complete system, such as dashboards, a CRM, an AI assistant or an automation program, delivered in phases.
Includes
- Architecture, milestones and budget agreed up front
- Sprint demos and one accountable project lead
- Training and documentation for your team
Pricing on request
Monthly retainer
Managed platform
We host, monitor, support and keep improving the platform under a service level agreed with you.
Includes
- Hosting, monitoring and backups
- Support with agreed response times
- Quarterly roadmap and improvements
Pricing on request
Security & data
Your data, your access rules, your exit plan
We do not claim certifications we do not hold. If your sector requires a specific standard or audit, we scope it with your compliance team during the architecture phase.
- Hosting
- Established cloud infrastructure with encrypted connections, backups, and separate test and production environments. The hosting region is agreed with you.
- Access control
- Individual logins and role-based access, so each person sees what their role needs. Access is removed in one place when someone leaves.
- Data ownership
- Your data stays yours: exports on request, documented integrations and a handover plan if you ever move on.
- Privacy practices
- GDPR-style practices: collect only what is needed, clear retention periods, consent where it applies and a data processing agreement on request.
- AI guardrails
- Assistants answer from approved sources and hand over when unsure. We use commercial AI services selected so your data is not used to train their models.
- Activity logging
- Key actions are logged where you need it, so you can see who changed what and when.
Leadership
Two co-founders, one point of contact
Regional network, IP and partnerships on one side; systems, data and AI on the other. Every engagement has both in the room.
Co-founder · Managing Partner
Denny Lampkin
Regional partnerships, IP & market entry
Around 25 years in intellectual property, plus real estate, property management and digital business development. Denny leads Umbrella Global Group's regional partnerships and opens the local doors corporate clients need.
Co-founder · Chief Marketing Officer
Nevin Henriquez
Dashboards, CRM, AI systems & growth
Former Google and PTC, with years in sales and marketing. Nevin leads the systems practice: dashboards, CRM, AI assistants and automation, plus the 90-Day Digital Business Boost for smaller teams. Fluent in English, Dutch, Spanish and Papiamento.
Growth tier · founders & small teams
The 90-Day Digital Business Boost
Struggling to convert online visitors into paying customers? Nevin's bespoke coaching and consulting program turns your business into a systematized lead-generation machine, using AI and the latest digital tools to attract a steady stream of qualified clients every month.
This program is not
- Another marketing agency that overpromises and underdelivers
- A one-size-fits-all solution that ignores your business
- A complicated process requiring advanced technical skills
Digital growth track record · Nevin Henriquez
- Revenue generated for clients
- +$553K
- Clients helped
- 83
- Total ad spend managed
- $155K
- Live systems
- 46
- Years of experience
- 8
Our 4-step business growth blueprint
Assessment
A thorough review of your business and website to define needs and goals.
Strategy
A customized plan to improve online visibility and drive qualified traffic.
Implementation
Google Ads and SEO set up, monitored and optimized continuously.
Reporting
Regular performance reports so you see the impact on your business.
Growth tier · what clients say
Results from the 90-day program
Within just 2 weeks of starting my project, I booked and closed 3 weddings worth over 2 thousand Euros. My Google Ads campaigns have brought me over 40 high-end clients so far.
We had been running Google Ads for over 5 years before working with Nevin & Tom. They almost doubled our conversions in just under 3 weeks.
They guided me through branding, set up my professional service website and coached me to automate my messaging for more leads and sales.
Frequently asked questions
Questions leadership teams ask
Straight answers on scope, data, integrations and pricing. Anything else, ask us directly.
Our systems work is aimed at established companies with real operational complexity: several departments, locations or sales channels. Founders and small teams are served by the 90-Day Digital Business Boost.
Briefing & live demo
Let's look at what your company runs on.
Tell us about the company and what you want to improve. We reply within one business day to schedule a call or a live demo.
Our main office
SunRock Building, Suite 2-1
Caya Dr. J.E.M. Arends #15, Oranjestad, Aruba
Request a briefing or live demo